Privacy Policy

Our Privacy Policy is a straightforward explanation of how we collect, use, store, and protect your personal data when you interact with our platform. This policy aims to ensure transparency and respect for your rights.

Purpose of the Privacy Policy. This policy clarifies what data we collect from you, why we need it, and how we handle your information. By using our services, you acknowledge that you have read and accepted this policy.

Scope of Application. This Privacy Policy applies to all users of our platform, including those who create an account, make deposits or withdrawals, engage with our services, and access external links or content. By using our platform, you agree to the practices outlined in this policy.

Consent Clause. By accessing and using our site and services, you consent to the collection, processing, storage, and transfer of your personal data according to the terms outlined in this Privacy Policy.

Data We Collect

We collect various types of data from you, including:

• Personal Information: name, email address, date of birth, home address, etc.
• Account Info: username, password, payment details (e.g., credit card numbers, bank account information)
• Technical Data: device information (e.g., operating system, browser type), IP address, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data. We use your data for various purposes, including:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing your experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking. We use cookies to enhance your user experience, including:

• Essential Cookies: necessary for platform functionality
• Analytics Cookies: help us understand usage patterns
• Marketing Cookies: used to tailor advertising content

You can manage or disable cookies through your browser settings.

Legal Basis for Processing. Our primary legal grounds for processing your data are:

• Contractual necessity
• Legal obligations
• Legitimate interests (e.g., improving services, customer support)
• User consent (when you opt-in to certain features or promotions)

Data Sharing and Disclosure. We may share your data with external partners, including:

• Payment processors
• Gaming providers

Your personal data is not sold. We may disclose information when legally required to do so.

Data Storage and Retention. We store your data securely for as long as necessary, based on criteria such as:

• Account activity and balance
• Regulatory requirements (e.g., financial reporting)
• Legal obligations

Security Measures. We implement various security measures to protect your data, including:

• SSL encryption
• Access controls
• Authentication processes
• Multifactor authentication for sensitive transactions

Your Rights. You have the following rights under data protection laws:

• Access, update or delete your data
• Withdraw consent or object to processing

International Data Transfers. We may transfer your personal data outside the EEA for legitimate purposes. To ensure compliance with international data protection regulations, we use Standard Contractual Clauses.

Third-Party Services. External links or services have their own privacy policies, and PrimaPlay Casino is not responsible for external content.

Policy Updates. This Privacy Policy may be updated to reflect changes in laws, regulations, or our practices. We will notify users of any significant changes and require your continued consent by updating this policy.

Please contact us at support@ert with any questions or concerns about our Privacy Policy.