Welcome bonus:
100% up to $1,500 first deposit match
The following terms and conditions ("Terms") govern your use of our online gaming services, including access to PrimaPlay Casino's website, mobile application, and other related products or services (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Purpose of the Terms
These Terms aim to outline the rules and guidelines for your use of the Service, including your rights and responsibilities as a user. They also provide information on our policies regarding deposits, withdrawals, bonuses, gameplay, responsible gaming, and other related matters.
Acceptance of Terms
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please leave the Service immediately.
Age and Legal Restrictions
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You represent and warrant that you are of legal age and capacity to enter into binding agreements.
Account Registration
To register an account with us, you must provide accurate and complete information about yourself, including your name, address, email, and phone number.
We may request additional documentation or verification from you to ensure that you are not involved in any fraudulent activities. You agree to cooperate fully with our verification procedures.
You are responsible for maintaining the security of your account and keeping your login credentials confidential. If you suspect that someone has accessed your account without your permission, please notify us immediately.
Deposits and Withdrawals
We accept various payment methods, including credit/debit cards, e-wallets (Skrill, Neteller), crypto (BTC, ETH, USDT), and bank transfers. Please refer to our website for a complete list of accepted payment methods.
The minimum deposit amount is $20 CAD, while the maximum deposit limit is $10,000 CAD per transaction. For withdrawals, the minimum amount is $50 CAD, with a maximum limit of $10,000 CAD per transaction.
Please allow up to 1-3 business days for deposits and 1-5 business days for withdrawals to be processed. We do not charge any fees for deposits or withdrawals, but your bank or payment service provider may charge you a small fee.
We comply with all applicable anti-money laundering regulations and guidelines. If we suspect that you are involved in any illicit activities, we reserve the right to suspend or close your account.
Bonuses and Promotions
Bonuses will be credited to your account automatically upon meeting the eligibility criteria for each promotion.
To withdraw any winnings from a bonus, you must meet our wagering requirements (35x the bonus amount).
Please note that bonuses are subject to specific terms and conditions, including expiry dates and maximum cashout limits. We reserve the right to revoke or cancel any bonus at any time if we suspect abuse.
Gameplay and Fairness
We use random number generators (RNGs) to ensure the fairness and randomness of our games.
If a game malfunctions, you will be given the option to repeat the round or request a refund. In extreme cases, we may void all winnings from the affected game session.
We provide various responsible gaming tools, including deposit limits, wager limits, and session limits. Please contact our support team for more information.
Responsible Gambling
You can self-exclude yourself from playing games or accessing your account by contacting our support team.
We offer various responsible gaming tools to help you manage your gaming experience. You can set limits on deposits, wagers, and sessions through your account settings.
If you need assistance with any of these measures or have concerns about your gaming habits, please visit our website for links to relevant support organizations.
Prohibited Activities
We take bonus abuse seriously and may cancel or revoke any bonuses if we suspect that they are being used in an unauthorized manner.
You agree not to engage in any fraudulent, collusive, or manipulative activities while using the Service. If we discover such behavior, we reserve the right to suspend or close your account.
The use of bots or automated systems is strictly prohibited. We may detect and prevent such activity through various means.
Account Suspension and Closure
You can request to close your account at any time by contacting our support team.
We reserve the right to suspend or close your account if you breach these Terms, including but not limited to engaging in fraudulent activities.
If your account is inactive for 12 months or more, we may close it. If you wish to reactivate your account, please contact our support team.
Privacy and Data Protection
We collect various information from you, including personal data, payment details, and gaming activity records. Please refer to our website for a complete list of collected data.
We use your personal data solely for the purposes outlined in these Terms. We store all data securely and in accordance with applicable regulations.
As required by the General Data Protection Regulation (GDPR), we ensure that your personal data is processed lawfully, transparently, and securely.
Limitation of Liability
We are not responsible for any losses incurred due to technical errors or system malfunctions. In such cases, we may void all winnings or provide a refund.
We strive to maintain the highest level of service quality but cannot guarantee that our systems will be free from errors at all times.
Our website may include links to third-party websites or services. Please note that these sites are not under our control, and we disclaim any liability for their content or operation.
Amendments and Updates
We reserve the right to modify these Terms at any time, including but not limited to updating payment methods, bonuses, or gameplay policies.
We will notify you of significant changes through our website, email, or in-game announcements. Please regularly review these Terms for updates and amendments.
By continuing to access or use the Service after we make any modifications to these Terms, you confirm that you have read, understood, and agree to be bound by such changes.
